We usually ship out orders within 1~5 business days after payment clear.
During the special events the ship out time can be delayed as the number of orders increases, and we will put a notice to make sure to avoid any misunderstanding.

Sure, we only sell 100% genuine and new items in our store.
We receive products directly from the manufacturer or the official retailers. There is no need to be concerned about the product's authenticity.

There is a 'contact us' button on the bottom of page, just click the button. Then, you will be able to send an email directly to slowrecipe.